Terms of service

The service is provided by Ofimática Digital Soluciones, S.L.U. (SyncroRent), tax ID (NIF) B75604488, Avenida de la Libertad, 19, 03610 Petrer (Alicante), Spain, registered with the Alicante Commercial Registry (Registro Mercantil de Alicante), sheet A-195763, 1st entry. Contact: hola@syncrorent.app · +34 966 955 346. These terms are supplemented by the legal notice and the privacy policy.

The GoldPass is a digital certificate of your identity and solvency for renting a home. To issue it we verify your identity document with a liveness check, check your payslips, your Social Security employment record (vida laboral) and any other documents you provide, check the ASNEF and Equifax bad-debt files and calculate your score and the recommended maximum rent. You share it yourself, with a link or a QR code, with whoever you want.

What it is not:

• It is not a guarantee that you will be offered a home: the landlord or the agency always decides, and may choose someone else.
• It is not an estate agency service: we do not look for a home for you or negotiate contracts.
• It is not a guarantee (aval) or rent default insurance.

• You must be over 18 and act in your own name.
• You log in with a code we send to your email: do not share it.
• The data and documents you provide must be your own and true. If you add other people, you need their permission, and each of them provides their own information with their own link.

1. Free initial assessment. You verify your mobile number, answer a few questions and we tell you straight away whether you can get a GoldPass. If you do not reach the minimum, we do not charge you anything.
2. Identity and documents. You verify your identity from your phone and upload your documents. If something does not add up, we tell you what and you correct it at no cost.
3. Confirmations and payment. Before paying you read and confirm the essentials of these terms, authorise the ASNEF and Equifax check and pay by card through Stripe.
4. Final check and issue. We check the bad-debt files and, once everything is verified, we issue your GoldPass and send it to you by email.

• €49.95 for the main applicant’s GoldPass.
• €24.95 for each person you add (co-tenant, housemate or guarantor), because we verify each one’s identity and check their bad-debt records.
• If you add people after paying, you only pay for the new ones. Correcting a document is free.

Prices include applicable taxes. It is a one-off payment: there is no subscription or recurring charge. Stripe collects it and we never see your card details.

Your GoldPass is active for 30 days from publication. If it expires and you have not rented yet, you renew it free of charge by updating your income, for 90 days from the first publication. After that period the bad-debt check and the verification are too old to certify anything, and a new GoldPass is needed. We let you know by email before it expires.

As a consumer you have 14 calendar days to withdraw from the contract without giving any reason (art. 102 of the Spanish Consumer Protection Act, TRLGDCU). But you will usually want your GoldPass as soon as possible, so when you pay we ask you for two separate statements:

• “I expressly request that SyncroRent start providing the service immediately, without waiting for the 14-calendar-day withdrawal period to elapse.”
• “I acknowledge that, once the service has been fully performed —that is, when my GoldPass is issued—, I will lose my right of withdrawal. I understand that what I am contracting is the verification of my documents and the issue of the GoldPass, not obtaining a favourable result or obtaining a home: an unfavourable result is still a service performed. If I withdraw before the service is completed, I will pay the proportional part of what has already been provided.”

In other words: if you withdraw before we issue your GoldPass, we refund what you paid minus the proportional part of the work already done (for example, ASNEF and Equifax checks already paid for). Once it is issued, the service has been provided and you can no longer withdraw (art. 103.a TRLGDCU). We email you a copy of these statements.

To withdraw, write to us at hola@syncrorent.app from your account’s email address. You can use this template:

To Ofimática Digital Soluciones, S.L.U., Avenida de la Libertad, 19, 03610 Petrer (Alicante), Spain, hola@syncrorent.app: I hereby give notice that I withdraw from my contract for the GoldPass service. Ordered on: [date]. Name: [your name]. Account email: [your email]. Date: [date].

What you pay for is the verification and the issue, not a particular result. Therefore:

• If you appear in ASNEF or Equifax with a registered debt, we cannot certify your solvency and the GoldPass is not issued. The check has been carried out and paid for, so it does not entitle you to a refund. We tell you the exact reason.
• If the result is not what you expected, or in the end you do not get a home, the service has still been provided.
• If any document or data is false, we cancel the GoldPass without a refund and may close the account.
• If the fault is ours (a technical error that prevents it from being issued, or we do not issue it for reasons beyond your control), we refund the full amount.

If you disagree with your score or the result, you can ask for a person to review it (see the privacy policy).

You decide who you share your GoldPass with and you can withdraw access whenever you like from your dashboard. Whoever receives it sees the certified result, not your documents, unless you give them access to them. If you delete your account, the GoldPass is no longer visible.

We are responsible for verifying with due diligence what we certify, using the documents and sources available on the date of issue. We are not responsible for decisions made by landlords or agencies, or for what happens later in the tenancy.

None of this limits the rights the law grants you as a consumer.

• The dashboard for agencies and landlords is free and has no minimum term. If it ever has a cost, we will give advance notice and nothing will be charged without your express acceptance.
• For us to process the contacts you forward to us, you must sign the data processing agreement when signing up.
• You may only use the applicant data you see in the dashboard to assess that tenancy, with the confidentiality required by the GDPR.
• The GoldPass is optional for the applicant: you cannot require it as a condition for assessing an application or pass its cost on to them.
• If you take out rent default insurance through SyncroRent, you pay the premium, at the amount shown before payment.

If we change them, the new terms will apply to GoldPasses contracted afterwards. Anyone who has already paid keeps the conditions under which they contracted.

These terms are governed by Spanish law. For any complaint, write to us first at hola@syncrorent.app: we reply within one month at most. If you are not satisfied, you can go to the consumer affairs services of your autonomous community or to the courts of your place of residence.